Shipping policy

Order Preparation
Each order is carefully prepared before leaving our warehouse. Preparation time is 1 to 4 business days from the moment the order is confirmed.

Shipping Time
Once prepared, shipping takes 4 to 8 business days to reach its destination. This timeframe may vary slightly depending on the destination country and the shipping carrier.

Shipping Zones
We ship to Spain, Latin America, and the United States.

Import Duties and Taxes (International Shipping)
For orders outside of Spain, the order price does not include any potential tariffs, import taxes, or customs fees charged by the destination country. If applicable, these costs are the buyer's responsibility and are collected by customs authorities or the local carrier, not by DenthPaw.

Tracking
As soon as your order leaves our warehouse, you will receive an email with a tracking number so you can track your shipment at any time.

Delays
Although we work with reliable carriers, the indicated timeframes are estimates and may be affected by customs, local holidays, or circumstances beyond our control. If your order takes significantly longer than indicated, please email us at lumepawseu@gmail.com, and we will look into it with you.